![]() Over time, chatbots have integrated more rules and natural language processing, so end users can experience them in a conversational way. ![]() They operated like an interactive FAQ, and while they worked well for those specific questions and answers on which they had been trained, they failed when presented with a complex question or one that hadn’t been predicted by the developers. Historically, chatbots were text-based, and programmed to reply to a limited set of simple queries with answers that had been pre-written by the chatbot’s developers. Either way, you’re able to ask questions about what you need in a conversational way, and the chatbot can help refine your search through responses and follow-up questions. The latest AI chatbots are often referred to as “virtual assistants” or “virtual agents.” They can use audio input, such as Apple's Siri, Google Assistant and Amazon Alexa, or interact with you via SMS text messaging. The value of chatbotsĬhatbots can make it easy for users to find the information they need by responding to their questions and requests-through text input, audio input, or both-without the need for human intervention.Ĭhatbot technology is almost everywhere these days, from the smart speakers at home to messaging applications in the workplace. What is a chatbot?Ī chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation. Learn about chatbots, which simulate human conversation to create better customer experiences.
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